Since 2017, GDR Sydney has been committed to making our website and services accessible to everyone, including people with disabilities. We believe that every individual deserves equal access to information, services and support.
Our goal is to provide a clear, inclusive and user friendly online experience that works for all visitors.
If you face any difficulty accessing our site or need support, please reach us anytime:
📞 02-5604-8956
Serving all areas and suburbs of Sydney.
Compliance & Standards
Our website is designed with accessibility in mind, making it easier for people of all abilities to use. We follow recognised accessibility practices and build our pages to work with screen readers, mobile devices and modern browsers.
We also consider Australian accessibility guidelines and the Disability Discrimination Act to give every visitor fair access. These standards guide our choices and help us create an inclusive online experience.
Accessibility Features on Our Website
We have added a range of features to make our website more accessible and user-friendly for all visitors.
Keyboard Navigation: Every page can be explored without using a mouse. By pressing the Tab key, users can move through menus, links and forms without being blocked.
Screen Reader Compatibility: Pages are built with clear headings, lists and titles, making it easier for screen readers such as Narrator and VoiceOver to describe the content.
Text Alternatives: All important images and graphics include alt text so people who cannot see visuals can still understand the meaning.
Readable Fonts & Resizable Text: Fonts are easy to read and visitors can increase text size for comfort.
Colour Contrast: Strong contrast between text and background improves readability for people with vision challenges.
Accessible Forms: All forms include clear labels for fields, checkboxes and buttons.
Captions & Plain Language: Videos include captions or transcripts and all written content is presented in simple, plain English.
Ongoing Efforts & Continuous Improvement
Accessibility is not something that ends once features are in place. We continue to review our site regularly and look for ways to improve.
Our team receives training to think about accessibility whenever updates or changes are made. We also carry out quality checks and use scanning tools where possible to detect barriers before they cause problems.
While some content may not yet meet the highest standards, improvements are always in progress. We view accessibility as part of our service, not an extra feature added later.
Limitations & Third Party Content
While we do our best, there may be some limitations. Older PDF files may not be fully accessible yet and some images may be missing alt text. We are working on updating these areas, but it may take time.
Some content from third party providers, such as embedded videos or external websites, might not meet the same standards we follow. If you face a problem, you can always contact us and we will do our best to provide the information in another format.
Service Accessibility Beyond the Website
Accessibility is not limited to our website alone. We also care about how our services are provided to customers in person. If you are booking a repair or replacement service and need specific arrangements, please let us know during your booking.
This could include support for safe entry, clear communication or extra time. We want every customer to feel respected and supported when a technician visits their home for work.
Feedback & Contact Information
We welcome your feedback on accessibility and invite you to share your thoughts with us. If you experience barriers or need assistance, our team is ready to help and can provide information in different formats if required. You can contact us in the following ways:
Email: [email protected]
Phone: 02-5604-8956
Availability: 24/7 support service
Your feedback plays an important role in helping us improve accessibility for everyone.
Ongoing Commitment & Closing Statement
GDR Sydney is dedicated to making accessibility part of everything we do. We treat this as both a moral responsibility and a professional duty. Since 2017, we have been improving our services and building trust with customers across Sydney.
With our 5 Star rating on Google and round the clock availability, we will continue making our website and services more inclusive. Thank you for supporting us as we keep improving accessibility for all.